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FAQ
Inquiries for downloading movies
■Q1-1 What kind of systems are recommended ?
■Q1-2 Do I have to prepare for any softwares to play the movie ?
■Q1-3 Are there any limits for downloading movies ?
■Q1-4 How do I use the single download function ?
■Q1-5 I can not download movies with MAC.
■Q1-6 It suddenly stopped downloading…
■Q1-2 Do I have to prepare for any softwares to play the movie ?
■Q1-3 Are there any limits for downloading movies ?
■Q1-4 How do I use the single download function ?
■Q1-5 I can not download movies with MAC.
■Q1-6 It suddenly stopped downloading…
Payments
■Q2-1 Will I be billed for additional fees applicable for international usage ?
■Q2-2 What is the difference between click-fraud and internationally located web servers?
■Q2-3 Will I be billed in "Yen" or in "USD" ?
■Q2-4 When will I be billed for my monthly membership? Will it be renewed automatically ?
■Q2-5 What credit card narratives will I see on my credit card bill ?
■Q2-2 What is the difference between click-fraud and internationally located web servers?
■Q2-3 Will I be billed in "Yen" or in "USD" ?
■Q2-4 When will I be billed for my monthly membership? Will it be renewed automatically ?
■Q2-5 What credit card narratives will I see on my credit card bill ?
User ID/Password
■Q3-1 I tried many times but it does not seem to accept my user ID / Password.
■Q3-2 Can I log in with my old log in information ?
■Q3-2 Can I log in with my old log in information ?
How to subscribe /how to terminate subscription
■Q4-1 Is there any minimum membership period ?
■Q4-2 I can't process my credit card transaction.
■Q4-3 Can I revise my e-mail address in the registration as I have spelt them wrong?
■Q4-4 Can I pay by wire transfer?
■Q4-5 They don't accept my free mails
■Q4-6 I don't receive transaction approval notice yet…
■Q4-7 What is the withdrawal procedure? When should I do it ?
■Q4-8 I still can see movies even though I have properly terminated my membership account
■Q4-2 I can't process my credit card transaction.
■Q4-3 Can I revise my e-mail address in the registration as I have spelt them wrong?
■Q4-4 Can I pay by wire transfer?
■Q4-5 They don't accept my free mails
■Q4-6 I don't receive transaction approval notice yet…
■Q4-7 What is the withdrawal procedure? When should I do it ?
■Q4-8 I still can see movies even though I have properly terminated my membership account
Inquiries for downloading movies
■Q1-1 What kind of systems are recommended ?
Recommended System Specification Requirement
Windows
・CPU : 300MHz or more
・Memory : 256 MB or more
・Connection : ADSL/Cable or more
Macintosh
・CPU : G4 400MHz
・Memory : 126 MB
・Connection : ADSL / Cable or more
Windows
・CPU : 300MHz or more
・Memory : 256 MB or more
・Connection : ADSL/Cable or more
Macintosh
・CPU : G4 400MHz
・Memory : 126 MB
・Connection : ADSL / Cable or more
■Q1-2 Do I have to prepare for any softwares to play the movie ?
No, you do not have to prepare anything. You can watch our movies with Windows Media Player ver. 7 or over, which is already installed to your computers as standard OS.
※Get Windows Media Player (free) here
※Get Windows Media Player (free) here
■Q1-3 Are there any limits for downloading movies ?
The size of downloadable movies are limited for 10 Gbyte/day for the purpose of providing and restoring equilibrium services to the customers.
To avoid overloads to the web servers, also to provide equal services to each of our valued customers, your access and downloads of movies are limited up to 20 movies per hour at most.
For further use of the services, please give yourself a moment and retry again later.
Your status will be "download.limit" forthwith downloading 21 movies and will be back in normal status after 0:00 GMT+9.
You may download 3 movies at a time at most.
To avoid overloads to the web servers, also to provide equal services to each of our valued customers, your access and downloads of movies are limited up to 20 movies per hour at most.
For further use of the services, please give yourself a moment and retry again later.
Your status will be "download.limit" forthwith downloading 21 movies and will be back in normal status after 0:00 GMT+9.
You may download 3 movies at a time at most.
■Q1-4 How do I use the single download function ?
or the avoidance of overloads to the web servers, we prohibit the use of download managing software's (i.e. REGET, FDM).
If we find use of such invalid software we will not only disable your membership, limit access but also hold your subscription fees.
The user acknowledge and agrees that such fees are non-refundable.
If we find use of such invalid software we will not only disable your membership, limit access but also hold your subscription fees.
The user acknowledge and agrees that such fees are non-refundable.
■Q1-5 I can not download movies with MAC.
Please place your cursor over the Download start button while holding the ctrl key and a function menu should appear. Please choose "Download the link to disk" from the menu.
However, in order to play the movie we recommend Quicktime (plug-in "Flip4Mac" will need to be installed).
※The free version of Flip4Mac is only for playing movies.
※Download the free version of Flip4Mac for viewing movies.
※Flip4Mac (free) here
However, in order to play the movie we recommend Quicktime (plug-in "Flip4Mac" will need to be installed).
※The free version of Flip4Mac is only for playing movies.
※Download the free version of Flip4Mac for viewing movies.
※Flip4Mac (free) here
■Q1-6 It suddenly stopped downloading…
Please contact to support@gb-dangun.com for your inquiry. It can either be without limitation, due to your renewal transaction resulted in failure for any reason, due to over download of the movies, due to your PC and system environment.
Payments
■Q2-1 Will I be billed for additional fees applicable for international usage ?
At DANGUN.com, only monthly membership subscription fees applies. Additional charges for oversea connection will not be generated.
■Q2-2 What is the difference between click-fraud and internationally located web servers ?
Awhile our web servers are located in the United States, it is just as same as you access to the other website on the internet in your country of residence. It is duly licensed under the laws and regulations applicable to us. No phising, scams or any kinds of fraud.
■Q2-3 Will I be billed in "Yen" or in "USD" ?
It'll be invoiced in US dollars.
■Q2-4 When will I be billed for my monthly membership? Will it be renewed automatically ?
the payment terms may vary with the types of your credit card and its contract.
At DANGUN.com, your membership account will be automatically renewed unless you submit us withdrawal requesting form.
You shall submit us the withdrawal requesting form at least 10 days before your next payment.
At DANGUN.com, your membership account will be automatically renewed unless you submit us withdrawal requesting form.
You shall submit us the withdrawal requesting form at least 10 days before your next payment.
■Q2-5 What credit card narratives will I see on my credit card bill ?
Concerning your billing statement
One of the above payment companies will be named on your statement.
The details of the service provided will not be revealed in the billing details.
One of the above payment companies will be named on your statement.
The details of the service provided will not be revealed in the billing details.
User ID/Password
■Q3-1 I tried many times but it does not seem to accept my user ID / Password.
Please try and complete all mandatory field again, typical error occurs when mistyped of capital letters as small letters.
You may complete your inquiry form and contact us with your ID and Password if the above instruction doesn't solve your problem.
■Q3-2 Can I log in with my old log in information ?
No, you can not log in with your old log in information. You need to create your new log in information for your new sign up.
How to subscribe /how to terminate subscription
■Q4-1 Is there any minimum membership period ?
There are various membership courses. The period of memberships range from 30, 60, and 90days.
■Q4-2 I can't process my credit card transaction.
Please try and complete all mandatory fields again, make sure NOT to include any space, hyphen (-), under bar (_), or the signs (i.e. $, &).
You may complete your inquiry form with the error massages and status with session ID if the above instruction does not solve your situation.
You may complete your inquiry form with the error massages and status with session ID if the above instruction does not solve your situation.
■Q4-3 I have mistakenly typed wrong e-mail address to my application form. Is there any way to change it ?
Enter your user ID and password and contact us by completing the form .
■Q4-4 Can I pay by wire transfer ?
We are sorry for any inconvenience that might cause to you, however we can not accept payment through wire transfer or Bit Cash now.
Credit Card is acceptable.
Credit Card is acceptable.
■Q4-5 They don't accept my free mails
Due to the security reason, your free mail account registration is restricted.
Please try again with your e-mail account provided by the provider or your mobile phone e-mail address.
However we strongly recommend that you register with provider provided e-mail account as it is quite often rejected for approval transaction notice and withdrawal completion notice from us.
Please try again with your e-mail account provided by the provider or your mobile phone e-mail address.
However we strongly recommend that you register with provider provided e-mail account as it is quite often rejected for approval transaction notice and withdrawal completion notice from us.
■Q4-6 I don't receive transaction approval notice yet…
Upon completion of your transaction, you will receive a transaction completion mail.
In the event that you do not receive a mail, your transaction may have failed for the following reasons.
In the event that the reason for the failure is not one of the following, please contact us directly.
* Incorrect card number, expiration date * Card usage is temporarily suspended * You tried to use a card which is not recognized by our site * You input information using other than lower case alphabets and numbers
In the event that you do not receive a mail, your transaction may have failed for the following reasons.
In the event that the reason for the failure is not one of the following, please contact us directly.
* Incorrect card number, expiration date * Card usage is temporarily suspended * You tried to use a card which is not recognized by our site * You input information using other than lower case alphabets and numbers
■Q4-7 .What is the withdrawal procedure? When should I do it ?
At DANGUN.com, your monthly membership account will be automatically renewed upon its expiry. If you wish to withdraw, please submit us withdrawal form.
Please be advised that submitting withdrawal form must be done at least 10 days prior to the next renewal day of your membership account. With regards to the termination of your membership account, please complete the withdrawal form and submit.
You should receive in your registered e-mail account, completion of termination procedure notice within 48 hours if it's successfully sent.
You should still be able to enjoy DANGUN.com until the expiry date of your membership subscription.
Please be advised that submitting withdrawal form must be done at least 10 days prior to the next renewal day of your membership account. With regards to the termination of your membership account, please complete the withdrawal form and submit.
You should receive in your registered e-mail account, completion of termination procedure notice within 48 hours if it's successfully sent.
You should still be able to enjoy DANGUN.com until the expiry date of your membership subscription.
■Q4-8 I still can see movies even though I have properly terminated my membership account.
Settlement period for your credit card may vary by each customers, you can still watch our movies as long as you have more days available during your membership account.
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