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FAQ

Inquiries for downloading movies

Payments

User ID/Password

How to subscribe /how to terminate subscription

 
 

Inquiries for downloading movies

■Q1-1 What kind of systems are recommended ?

■Q1-2  Do I have to prepare for any softwares to play the movie ?

■Q1-3 Are there any limits for downloading movies ?

■Q1-4 How do I use the single download function ?

■Q1-5 I can not download movies with MAC.

■Q1-6 It suddenly stopped downloading…

 

Payments

■Q2-1 Will I be billed for additional fees applicable for international usage ?

■Q2-2 What is the difference between click-fraud and internationally located web servers ?

■Q2-3 Will I be billed in "Yen" or in "USD" ?

■Q2-4 When will I be billed for my monthly membership? Will it be renewed automatically ?

■Q2-5 What credit card narratives will I see on my credit card bill ?

 

User ID/Password

■Q3-1 I tried many times but it does not seem to accept my user ID / Password.

■Q3-2 Can I log in with my old log in information ?

 

How to subscribe /how to terminate subscription

■Q4-1 Is there any minimum membership period ?

■Q4-2 I can't process my credit card transaction.

■Q4-3 I have mistakenly typed wrong e-mail address to my application form. Is there any way to change it ?

■Q4-4 Can I pay by wire transfer ?

■Q4-5 They don't accept my free mails

■Q4-6 I don't receive transaction approval notice yet…

■Q4-7 .What is the withdrawal procedure? When should I do it ?

■Q4-8 I still can see movies even though I have properly terminated my membership account.

 

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